FAQs
Frequently Asked Questions
Where do you deliver?- We deliver in the UAE, Oman , Qatar , Bahrain and the Philippines.
How can I place an order?
- Ordering from Haji Ukay Ukay is easy. Simply browse our website, select the items you want, and add them to your cart. When you're ready, proceed to the checkout and follow the instructions to complete your purchase.
What payment methods do you accept?
- We accept a variety of payment methods, including credit and debit cards, bank transfer , pay by link and COD.
Do you offer returns and exchanges?
- Yes, we do offer returns and exchanges. If you're not satisfied with your purchase, please review our Return Policy for detailed information on the process.
Are the clothes you sell still in good condition?
- Absolutely. We take pride in offering good-quality used clothing, but this is second-hand used clothing, and you may find flaws in every bundle depending on the quality that you are going to purchase. Manage your expectations.
Super cream quality is the topmost, good as new, and 98-100% no damage. It is in demand due to its premium quality and has almost 10% of famous clothing brands. It is more expensive than the lower-quality product and has a standard packaging weight of 25kg.
Class A quality is in demand by most customers, lower than cream quality, and the price corresponds to the budget with the standard packaging of 45 KGS. You may find 5 to 15% defects such as running colors, size issues, small or large holes, tears, stains, fluff, and loose seams, often overlooked by our sorter. Each bundle can contain 10% of the most well-known apparel brands.
Class B quality Please expect the items to have general signs of wear compared to the latter quality or grade. It will contain one of the following: bobbling, discoloration, visible stains, or a small or big flaw. Some flaws are either irreparable or washable, but they are not perfect in appearance and are less expensive than Class A quality. Each bundle can contain 10% of the most well-known apparel brands.
How can I track my order?
- Once your order is shipped, we will provide you with a tracking number. You can use this number to track the status of your delivery by calling our carrier.
What is the shipping cost and delivery time?
- Shipping costs and delivery times vary based on your location. You can find this information on our Shipping & Delivery page.
Is my personal information secure when I shop on your website?
- Yes, we take the security and privacy of your information seriously. We have measures in place to protect your personal data. For more details, please refer to our Privacy Policy.
How can I contact Haji Ukay Ukay's customer support?
- You can reach our customer support team through the "Contact Us" page on our website or whatsapp us at +971 55 511 3155 / +971 654 61180. We're here to assist you with any questions or concerns you may have.
If you have any more specific questions or concerns, don't hesitate to get in touch with us. We're here to provide you with the best shopping experience possible.